Refund Policy

Last updated: 8th October 2024

We want you to be completely satisfied with your purchase from Define Your Great. If for any reason you are not, the following policy applies:
 
At Define Your Great, we are committed to providing high-quality products. However, we do not offer returns or refunds if you change your mind or decide you no longer want the product, provided the product is in good condition and meets the guarantees required by New Zealand law.

1. Consumer Guarantees Act 1993

Under the Consumer Guarantees Act 1993, you are entitled to a remedy (such as a repair, replacement, or refund) if the product you purchased:
 

• Is faulty or not of acceptable quality

• Does not match the description or sample provided

• Is not fit for the purpose it was purchased for
   

If your product meets these conditions, please contact us within 3 days of receiving your item, and we will arrange an appropriate remedy.

2. Non-Returnable Items

We do not accept returns for products that are in good condition and meet the required guarantees. This includes situations where you:

• Change your mind

• Decide you no longer want the product
   

3. Contact
For any issues with your product or to request a remedy under the Consumer Guarantees Act, please contact us at info@defineyourgreat.com